Data Protection & Privacy

MeritKing Privacy Policy — Your Data, Protected

At MeritKing, your privacy is not an afterthought. This policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have as a player on the meritking platform.

Last Updated: January 2025

How MeritKing Keeps Your Data Safe

These six points summarise the most important aspects of how meritking handles your personal information. Full details are in the policy sections below.

SSL Encryption on Everything

Every page, every transaction, and every login on meritking is protected by industry-standard SSL encryption. Your data travels between your device and our servers in a fully encrypted state at all times.

We Never Sell Your Data

MeritKing does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data stays within the meritking ecosystem and is only shared where legally required or operationally necessary.

You Control Your Data

As a meritking player, you have the right to access, correct, and request deletion of your personal data. You can also opt out of marketing communications at any time through your account settings or by contacting support.

Secure Data Storage

All personal data collected by meritking is stored on secure, access-controlled servers. We apply strict internal access policies so that only authorised personnel can view player data, and only when necessary.

Transparent Cookie Use

MeritKing uses cookies to improve your experience on the platform — things like remembering your login and tracking session activity. We explain exactly which cookies we use and why, and you can manage your preferences at any time.

Easy Marketing Opt-Out

If you don't want to receive promotional emails or SMS messages from meritking, you can unsubscribe at any time. Every marketing message we send includes a clear opt-out option, and your preference is applied immediately.

1 Introduction

MeritKing ("we", "us", "the Platform") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how meritking collects, uses, stores, and protects your personal information when you visit our website, use our mobile app, or interact with any of our services.

By registering an account or using the meritking platform in any way, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described here. If you do not agree, please do not use meritking.

Plain language commitment: We have written this Privacy Policy to be as clear and straightforward as possible for our Bangladeshi players. If anything is unclear, please reach out to the meritking support team before using the platform.

2 Data We Collect

MeritKing collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and occasionally from third-party verification services. Here is a breakdown of the types of data meritking may collect:

Data Type Examples How Collected
Identity Data Full name, date of birth, national ID Registration form, KYC verification
Contact Data Mobile number, email address Registration form, account settings
Financial Data bKash/Nagad/Rocket number, transaction history Deposit and withdrawal processes
Technical Data IP address, device type, browser, OS Automatically via cookies and server logs
Usage Data Pages visited, bets placed, games played Automatically via platform activity tracking
Communications Data Support chat logs, email correspondence When you contact meritking support

MeritKing only collects data that is necessary for the operation of the platform, compliance with legal obligations, and the improvement of your experience as a player.

3 How We Use Your Data

The personal data meritking collects is used for specific, legitimate purposes. We do not use your data in ways that go beyond what is described in this policy. The main reasons meritking uses your data include:

  • To create and manage your meritking account and verify your identity.
  • To process deposits, withdrawals, and other financial transactions on the platform.
  • To comply with anti-money laundering (AML) and Know Your Customer (KYC) regulations.
  • To detect and prevent fraud, cheating, and other prohibited activities on meritking.
  • To personalise your experience and show you relevant games, promotions, and content.
  • To send you important account notifications, security alerts, and service updates.
  • To send promotional communications, where you have opted in to receive them from meritking.
  • To analyse platform usage and improve the overall meritking experience.
  • To respond to your queries and provide customer support.

MeritKing will never use your personal data for purposes that are incompatible with those listed above without first obtaining your explicit consent.

4 Data Sharing

MeritKing does not sell your personal data to any third party. However, there are limited circumstances in which meritking may share your data with trusted partners or authorities. These include:

  • Payment processors — bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions securely.
  • Identity verification providers — third-party KYC services may receive your identity documents to verify your age and identity as required by meritking's compliance obligations.
  • Regulatory and law enforcement authorities — meritking may be required by law to disclose certain data to government bodies, regulators, or law enforcement agencies.
  • Technology and infrastructure providers — companies that help meritking operate its platform, such as cloud hosting and security services, may have limited access to data as part of their service delivery.

All third parties who receive data from meritking are contractually required to handle it securely and in accordance with applicable data protection laws. They are not permitted to use your data for their own purposes.

5 Cookies

MeritKing uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device that help meritking remember your preferences, keep you logged in, and understand how you use the platform.

  • Essential cookies — required for the meritking platform to function. These cannot be disabled.
  • Functional cookies — remember your preferences such as language settings and login details on meritking.
  • Analytics cookies — help meritking understand how players use the platform so we can improve it. Data collected is aggregated and anonymised.
  • Marketing cookies — used to show you relevant promotions and content on meritking. You can opt out of these at any time.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the meritking platform.

6 Data Retention

MeritKing retains your personal data for as long as your account is active and for a period after account closure as required by law and regulatory obligations. Specifically:

  • Account and identity data is retained for a minimum of five years after account closure to comply with AML regulations.
  • Transaction records are kept for a minimum of five years for financial compliance purposes.
  • Support communications are retained for up to two years after the last interaction.
  • Technical and usage data may be retained in anonymised form for longer periods for analytical purposes.

Once the applicable retention period has passed, meritking will securely delete or anonymise your personal data so that it can no longer be linked back to you.

7 Data Security

MeritKing takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, misuse, or disclosure. These include:

  • SSL/TLS encryption across all meritking web and app connections.
  • Encrypted storage of sensitive data including passwords and financial information.
  • Strict internal access controls — only authorised meritking staff can access player data, and only when required.
  • Regular security audits and vulnerability assessments of the meritking platform.
  • Two-factor authentication options available for all meritking accounts.

Your role matters too: Please keep your meritking account password confidential and do not share it with anyone. If you suspect your account has been compromised, contact meritking support immediately.

8 Your Rights

As a meritking player, you have a number of rights regarding your personal data. MeritKing is committed to honouring these rights promptly and transparently.

Right to Access

Request a copy of the personal data meritking holds about you at any time.

Right to Correction

Ask meritking to correct any inaccurate or incomplete personal data we hold.

Right to Deletion

Request deletion of your data, subject to meritking's legal retention obligations.

Right to Object

Object to meritking processing your data for direct marketing purposes at any time.

Right to Portability

Request your meritking data in a structured, machine-readable format for transfer.

Right to Restrict Processing

Ask meritking to limit how we use your data in certain circumstances.

To exercise any of these rights, please contact the meritking support team at [email protected]. We will respond to all valid requests within 30 days.

9 Minors

MeritKing is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered on meritking or provided us with personal data, we will immediately close the account and delete all associated data.

If you believe a minor has accessed or registered on meritking, please contact our support team immediately so we can take appropriate action.

10 Third-Party Links

The meritking platform may contain links to third-party websites or services for informational purposes. MeritKing is not responsible for the privacy practices of any third-party sites. We encourage you to review the privacy policies of any external sites you visit.

This Privacy Policy applies solely to data collected and processed by meritking. It does not cover any data collected by third parties, even if accessed through a link on the meritking platform.

11 Policy Changes

MeritKing may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes, meritking will notify registered players via email or an in-platform notification. Continued use of meritking after a policy update constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically.

12 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how meritking handles your personal data, please get in touch with our support team. We are available 24/7 via live chat on the platform or by email.

Email: [email protected]

For data-related requests such as access, correction, or deletion, please include your registered meritking account email address and a brief description of your request. A member of our team will respond within 30 days.

Questions About Your MeritKing Data?

If you want to know what data meritking holds about you, request a correction, or ask us to delete your account data, our support team is ready to help. All data requests are handled within 30 days. You can also review our Terms and Conditions for the full picture of how meritking operates.

Bet with Confidence on MeritKing

Now you know how meritking protects your data, take the next step. Create your free account today and enjoy fast BDT payments, real odds, and a platform that puts your privacy first.